Products sold on AskYourGirls.com and ShopAYG.com must comply with our Commerce Policies and Community Guidelines.
Buyers and sellers are also responsible for complying with all applicable laws and regulations.
Failure to comply may result in a variety of consequences, including, but not limited to, removal of listings and other content, rejection of product tags, or suspension or termination of access to any or all AskYourGirls features. If you repeatedly post content that violates our policies, we may take additional action on your account. We reserve the right to reject, approve, or remove any listing for any reason at any time, in our sole discretion.
Steps to Take if Disapproved
If your listing has been rejected for violating our Commerce Policies and you feel it was a mistake, you can request a review by contacting us at firstname.lastname@example.org and we’ll take another look.
Buying or selling of the following is prohibited on AskYourGirls.com and ShopAYG.com.
Commerce listings must not violate our Community Guidelines.
Listings may not include the buying, selling or use of adult products, including pornography, sex toys, sexual enhancement products or nudity.
Listings may not promote the buying or selling of alcohol.
- Allowed: Books or DVDs about alcohol; alcohol-related items, including glasses, coolers, and wine bottle holders.
- Not Allowed: Sale of alcoholic beverages; kits for making alcohol.
Body Parts and Fluids
Listings may not promote the buying or selling of human body parts or fluids. This does not apply to hair extensions and wigs.
Listings must not wrongfully discriminate or suggest a preference for or against people because of a personal characteristic, included but not limited to, race, ethnicity, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. Listings must comply with all applicable laws prohibiting discrimination.
Documents, Currency, and Financial Instruments
Listings may not promote the buying or selling of real or fake documents, currency, financial instruments and virtual currency.
Listings may not promote the buying, selling or facilitation of online gambling for money or money’s worth, including digital currencies. Online gambling includes gaming, betting, lotteries, raffles, casino, fantasy sports, bingo, poker and sweepstakes in an online environment.
Hazardous Goods and Materials
Listings may not promote the buying or selling of hazardous materials and substances.
Human Exploitation and Sexual Services
Listings may not promote any form of human trafficking, prostitution, escort, or sexual services.
Listings may not promote the buying or selling of ingestible supplements.
Listings on commerce products may not promote job opportunities. This prohibition includes job opportunities that fully describe the associated product or business model, as well as job opportunities that are misleading, deceptive, fraudulent or have an unclear business model.
- Not Allowed: Multi-level marketings opportunities or “get rich quick” schemes
Land, Animals, and Animal Products
Listings may not promote the buying or selling of animals or animal parts, or land in ecological conservation areas.
- Allowed: Animal cages; products for animal use such as toys, collars, etc.
- Not allowed: Medicines, medical devices, and veterinary services; any product or part from animals such as leather, skin, hide, fur, wool, or hair; products from animals intended for consumption; live animals including livestock and pets
Medical and Healthcare Products
Listings may not promote medical and healthcare products and services, including medical devices, or smoking cessation products containing nicotine.
Listings must not imply or attempt to generate negative self-perception in order to promote diet, weight loss, or other health-related products.
Violent and Hateful Items
People of all backgrounds, nationalities, religions, and political affiliations feel welcome. AskYourGirls does not allow items or listings that promote, support, or glorify hatred towards people or otherwise demean people based upon: race, ethnicity, national origin, religion, gender, gender identity, disability, or sexual orientation (collectively, “protected groups”). We also prohibit items or content that promote organizations or people with such views.
- Not Allowed: Items that support or commemorate or historical hate hate groups, including propaganda or collectibles. Items that contain racial slurs or derogatory terms in reference to protected groups.
Prescription Products, Drugs, and Drug Paraphernalia
Listings may not promote the buying or selling of drugs, drug paraphernalia, or prescription products.
Listings may not promote the buying or selling of recalled products.
Services may not be listed as products on ShopAYG.com. Services can be posted on AskYourGirls.com directly through your profile.
Sexually Positioned Products
Listings may not position products or services in a sexually suggestive manner.
Listings may not promote the buying or selling of items that have been stolen.
Listings may not promote the buying or selling of digital subscriptions.
Listings may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark. This includes, but is not limited to, the promotion or sale of counterfeits, such as goods that copy the trademark (name or logo) and/or distinctive features of another company’s products to imitate a genuine product.
Tobacco Products and Related Paraphernalia
Listings may not promote the buying or selling of tobacco products or tobacco paraphernalia.
Listings may not promote the buying or selling of cosmetics that have been used, or that are not sold in their original packaging.
Weapons, Ammunition, and Explosives
Listings may not promote the buying, selling, or use of weapons, ammunition, and explosives.
When a buyer makes a purchase on ShopAYG.com, they trust they’ll receive their order in a timely manner, their item(s) will be as described in the listing, and they’ll be provided a memorable customer service experience. By providing a great experience every time a customer engages with your products, you’re more likely to receive more positive reviews, word of mouth promotion, and increased traffic from repeat buyers.
As a seller on ShopAYG.com, you’re expected to:
- Prepare and ship orders within your chosen processing times and “ship by” dates
- Set realistic expectations with accurate listing descriptions and images
- Respond to communication from AskYourGirls promptly with resolution-focused customer service
- Treat shoppers and fellow sellers with respect and courtesy
Customer Service Performance
We review shops holistically, considering several factors when performance is assessed. These factors include, and aren’t limited to, on-time shipping rate, communication in Messages, cases, reviews, and tenure. We monitor patterns that may lead to negative experiences for buyers, such as potentially unmanageable surges in order volume, late shipping, or lack of communication.
As the seller, you are responsible for managing orders and customer service requests in a timely manner. If AskYourGirls receives complaints regarding your store, AskYourGirls reserves the right to:
- Hold you financially responsible for damages
- Remove listings from our site
- Suspend or terminate your account
- Delay disbursements to your payment account
We know some orders won’t go as expected despite your best efforts. As long as AskYourGirls’ customer service expectations have been met, AskYourGirls:
- won’t hold you financially responsible for certain circumstances beyond your control, such as delays caused by the shipping service and items lost in transit that were shipped on time.
- accounts for the possibility of isolated situations that may impact your shop (for example, a seller may live in an area affected by an unforeseen natural disaster).
- excludes low reviews and cases from buyers who misuse the review system or open a case by accident.
We believe it’s important for you to work with your buyer when there’s an issue. For example, if a buyer’s order arrives damaged or seems lost in transit, you could assist them with filing a postal claim. If a buyer leaves an unfavorable review, you might propose a resolution that works for both of you. When a seller’s customer service is measured, we review how the seller addresses issues from a customer service standpoint as well as what’s being done to prevent similar situations in the future.
Intellectual Property Policy
We comply with intellectual property laws and industry best practices in order to maintain the integrity of our marketplace. This Intellectual Property Policy explains how we address allegations of infringement, how authorized parties can submit proper notices of infringement regarding content on our marketplace, and how sellers can respond when their listings or shops are affected by a notice.
ShopAYG.com is a marketplace comprised of individual third¬-party sellers who are responsible for their inventory, shipments, and complying with the law. AskYourGirls does not manufacture goods, hold inventory, or ship items on behalf of our sellers. The content uploaded on ShopAYG.com is generated by independent sellers who are not employees, agents, or representatives of AskYourGirls. Sellers are responsible for ensuring they have all necessary rights to their content and that they are not infringing or violating any third party’s rights by posting it.
AskYourGirls can’t speak on behalf of intellectual property owners, nor is AskYourGirls in a position to make legal determinations whether a shop’s content infringes someone else’s intellectual property. AskYourGirls will remove material cited for alleged intellectual property infringement when provided with a proper notice.
Notices of Intellectual Property Infringement
AskYourGirls strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material. When AskYourGirls removes or disables access in response to a notice, AskYourGirls makes a reasonable attempt to contact the affected member and provide information about the notice and removal. AskYourGirls may also provide a copy of the infringement notice, including the name and email address of the reporting party, to the affected member.
Please use AskYourGirls’s Reporting Form to provide notice of claimed infringement and for other intellectual property claims: www.shopayg.com/IntellectualReport. Using the form is the fastest way for us to address your claim.
If you are not able to use the reporting form, please contact us at email@example.com
AskYourGirls may request additional information before processing a notice, such as identity verification of the reporting party or documentation regarding the claimed right. AskYourGirls may reject notices that contain information we believe is false, fraudulent, incomplete, or otherwise submitted in bad faith. AskYourGirls also reserves the right to take action against abusers of this policy.
AskYourGirls only accepts withdrawals of infringement notices directly from the intellectual property owner or authorized representative who submitted the claim. The withdrawal must clearly state that it is a formal withdrawal and sufficiently identify the member and/or material (such as by providing the username and AskYourGirls product listing URLs).
Once AskYourGirls receives a formal withdrawal of a notice of infringement, AskYourGirls makes reasonable attempts to contact both parties involved to confirm receipt from the party submitting the withdrawal and to inform the member affected by the withdrawal. Please note that infringement matters are reviewed on a case-by-case basis, and withdrawals do not guarantee changes to a member’s shop status.